[Resolved] Idea Cellular — deducting money from my idea balance on 29/08/2018 8:50 pm | |||
I am idea user form my mobile balance regularly money is to be deducted. Just now a message comes to my number from 51998 written as "be ready for a naughty treat as this latin diva groves in a bikini. To view wallpaper click..." I have not clicked anything. After some time another message came to me (8:50 pm 29/08/2018) saying i have been charged rs. 8.00. I have contacted customer care they say that i have clicked some kind o[censored]ssd code. But i have not clicked anything. The customer care representative was very rude. They dont want to retain the customers for the company. I am one of the old customer of idea company. I am not leaving the company when there are so much better tarrif options available in market. The debt on idea cellular is increasing and service quality decreasing day by day. I hope i get response from idea cellular not from any bpo as they cant understand the value of old customers. Please resolve me from this problem. My phone number is [protected] Was this information helpful? | |||
Oct 1, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 31, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. as per our recent communication we have informed you to visit nearest idea store. Refer to the link below https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa Regards, Prajakta | |||
Add a Comment | |||
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Post your Comment