[Resolved] Idea Cellular — deduction of 215/- without my consent

Akanksha Ranade

from Firozpur, Punjab

Address:

Jalandhar, Punjab, 144008

On 8th november 2017 at 4:07 pm, vas message has pinged me activating fashion world deducting ₹100/- without my consent and later the same thing happened on 13th november 2017 at 3:18 and 4:10 deducting ₹15/- and ₹100/- respectively. As i was never interested in these packs and also deactivated them, i demand my money to be refunded. Otherwise i am left with no other option to change my sim card.
My mobile number is [protected]

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Feb 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, the adjustment has been done for the deduction done ans also would like to inform you that the request was raised post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same.

Regards,
Sneha