[Resolved] Idea Cellular — deduction of account balance

shailesh mestry

from Morjim, Goa

Address:

Pune, Maharashtra, 412201

Today i received call from idea services ([protected]) at 17:26 saying that your no. Is selceted for "unlimited dialer tone" offer. I said "okay" if the service is free then only activate it. The guy told me its free for 6 months and after 6 months you will get sms through which you can discontinue the service. I agreed and as per his instructions after listening ivr, i have pressed 2 for activation of dialer tone. Immediately i got sms saying your account is deducted for 149rs. For this fraud case i called customer care (198) but that guy said it was due to me that service was activated and i should enjoy it. What the hail? These people call us saying you will get this n that for free and after that deduct our money for no reason.
Before this incidence also there was deduction of 25 rs from my balance, as per customer care i had activated one game. But how can i activate the game in my basic phone? For that you will need smart phone.
Overall experience idea is pathetic till date, thinking of porting the number.

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Dec 19, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by shailesh mestry Requesting Idea authorities to look into the matter and refund my amount at earliest and investigate the matter, as it is your representative who is fooling the common people. Take action against such fruedulents.

Verified Support

Nov 13, 2017

Idea Cellular Customer Care's response Dear Customer,

As per our telecon, we have initiated a complaint for the same under ref. no.[protected] and you shall hear on the same on 16/11/2017 08:00:00 PM.

Regards,
Lakshmi.