Idea Cellular — deduction of balance from moto e4

Address:

Ludhiana, Punjab

No services has been activated by me but why are u deducting my balance without any reason? I am using motoe4 handset nd from this evening I have been facing this problem.Moreover after few seconds a menu appears on screen like movies, live cricket giving these sort of offers .Why is this happening.kindly resolve my problem as soon as possible.