[Resolved] Idea Cellular — deduction of balance unnessury | |||
Idea deducted rs. 99 from my main prepaid balance without any reason. When i called cc they behave me rudely and cant give any logical reason for deduction They said i download something chargable content but i didnt download anything Message from idea Dear customer, Thank you for downloading newarrival_gm from indiagames. You have been charged rs. 99 Your balance is rs. 100.69 I didnt download any idea game.. Or anything else... My mobile lay down and suddenly message came in it for balance deduction Hate idea for this thing I'll port out from idea my all idea number which my family using now... If idea didnt resolve this issue properly... Was this information helpful? | |||
Apr 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 02, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our record, you've been charged while using WAP service. Also, we've taken note of your feedback for further improvement of our services. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina | |||
 5 Comments | |||
Comments
For the past 15 days, I have been actively getting service from my mobile number without any confirmation, and my account's belance is being deducted. When I talk to customer service empoly by calling 198 in this number, the tab gets to know where my belance is cut off. And they are also told that you have activated this service, while I do not get any confirmed confirmation message about this. When my belance is low then I have to know that my belanes have worked. Now my problem is that when I do not have any information about these services, and I do not want to take advantage of these services, then why are they not returning my money, and all these services are automatic activates How does this happen, I have suffered losses o[censored]p to Rs 500 due to these services. The biggest thing is that I am not able to take advantage of the service, even then I am paying the money for that service. I request you to help me in my withdrawal.
Idea Cellular Customer Care's response, Feb 15, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with customer care executive name to assist you further.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with customer care executive name to assist you further.
Regards,
Lavina
1, Recharge Amount : Rs. 55
2, Phone No. : +91-[protected]
3, Connection on name of : Priya Singh
4, Reference number :IGACVTIQN2
This recharge is done on 4th feb, 2018 via SBI net banking and amount is debited from my account and my number is not recharged and balance is not updated .
2, Phone No. : +91-[protected]
3, Connection on name of : Priya Singh
4, Reference number :IGACVTIQN2
This recharge is done on 4th feb, 2018 via SBI net banking and amount is debited from my account and my number is not recharged and balance is not updated .
Idea Cellular Customer Care's response, Feb 15, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. As per our record, there's no such recharge found on your mentioned number. Hence, we request you to check with your respective bank. As it usually gets auto credited in the respective bank account or the application used while availing the recharge within 7 business days. If still the issue persist, kindly share us the screenshot of the bank statement from the date of the recharge to till date to assist you further.
Regards,
Lavina
Apologies for the inconvenience caused. As per our record, there's no such recharge found on your mentioned number. Hence, we request you to check with your respective bank. As it usually gets auto credited in the respective bank account or the application used while availing the recharge within 7 business days. If still the issue persist, kindly share us the screenshot of the bank statement from the date of the recharge to till date to assist you further.
Regards,
Lavina
My sim card is not active in few month and PUK No. is not allowed please my sim is activet and thanks
Idea Cellular Customer Care's response, Feb 15, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina
Exact same thing happened with me.
Suddenly got a sms -
Dear Customer,
thank you for downloading NewArrival_GM from INDIAGAMES.
You have been charged Rs. 21
Your balance is Rs. 5.22
Customer care was rude and said i have downloaded chargeable content. I wasn't doing anything on phone. Yes, Data connection was on at that time, as usual. I am on 1gb/d data ( approx 980 Mb was remaining when i checked after talking to the rude customer care).
Similar complaints have been coming up in forum recently which points to some fraud taking place.
Will idea look into the matter.
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Suddenly got a sms -
Dear Customer,
thank you for downloading NewArrival_GM from INDIAGAMES.
You have been charged Rs. 21
Your balance is Rs. 5.22
Customer care was rude and said i have downloaded chargeable content. I wasn't doing anything on phone. Yes, Data connection was on at that time, as usual. I am on 1gb/d data ( approx 980 Mb was remaining when i checked after talking to the rude customer care).
Similar complaints have been coming up in forum recently which points to some fraud taking place.
Will idea look into the matter.
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They said i download something chargable content but i didnt download anything
Message from idea
Dear Customer,
thank you for downloading NewArrival_GM from INDIAGAMES.
You have been charged Rs. 05
Your balance is Rs. 00.61
I didnt download any idea game.. Or anything else... My mobile lay down and suddenly message came in it for balance deduction
Hate idea for this thing
I'll port out from idea my all idea number which my family using now... If idea didnt resolve this issue properly...
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with customer care executive name and number to assist you further.
Regards,
Lavina