[Resolved] Idea Cellular — Deduction of full data recharge without intimation.

Asokk Chakraborty

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700008

Myself asokk chakraborty e-mail [protected]@gmail.com recharge for 1 gb of idea cellular by 146₹. As they took more time i activate on daily basis at the cost of ₹5/- per day. They have deducted my 1gb data without informing me. I contact with customer care of the company. They inform me as i have taken daily pack they have deducted my 1 pack ie ₹146/- pack.
You are there for requested to look into it.& do the needful.
Thanks,
My alternate mobile no. Is [protected] & e-mail as given [protected]@gmail.com

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Aug 27, 2016

Complaint marked as Resolved

Verified Support

Jun 02, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 03, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 3rd June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular