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Idea Cellular

[Resolved]  Idea Cellular — deduction vas services amount

Address:411044
Website:www.ideacellular.com

Dear sir/ madam,

My name is pankaj parate. I was using my idea no from last 10 years back with idea as prepaid. Last 1 month idea activate vas services form his end without confirmation & when we called to customer center they said sir services are activated from your end. This is very irraculas. We are not activated any services but unnecessary deduct amount from a/c.
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Dec 19, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2017
Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. To help you with regards to your concern, we would request you to kindly help us with your Idea contact number for which you're facing the issue.

Regards,
Lavina
Nov 15, 2017
Updated by pnkj_parate Dear Lavina,

My Contact no is [protected]
Nov 20, 2017
Updated by pnkj_parate Dear Team,

Kindly update on this? & Again today 10 Rupees Deduct unnecessary in VAS services.
Nov 25, 2017
Updated by pnkj_parate Hi Lavina,

Gentle reminder.
Nov 29, 2017
Updated by pnkj_parate Dear Lavina,

Gentle Reminder 2...
Verified Support
Dec 20, 2017
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, the given number isn't reflecting. Hence, we request you to provide us the appropriate Idea contact number to assist you for the same.

Regards,
Lavina
Dec 20, 2017
Updated by pnkj_parate Dear Lavina,

i was shared my Idea contact No twice time to you. please check & do the needful.
Dec 26, 2017
Updated by pnkj_parate Dear Team

how many times give the reminder???????
Jan 03, 2018
Updated by pnkj_parate Dear Team,

Any Update...?
Complaint comments 
2 Comments

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Comments

My 📱 [protected] is linked with Adhaar no[protected] but company block my Sim. I am using regularly. It's my regular number. Please unblock my Sim otherwise I will port or discard this. Take it personally and priority.
Reply
Idea Cellular Customer Care's response, Nov 15, 2017
Verified Support
Dear Customer,

We regret for the inconvenience caused to you. As checked, your services are active with us in Prepaid connection.

Regards,
Lavina
My mobile [protected] Last call incomming history 3 month detail mail by my email id :[protected]@gmail.com
Reply
Idea Cellular Customer Care's response, Nov 15, 2017
Verified Support
Dear Customer,

We regret to inform you, that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators.

Regards,
Lavina

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