[Resolved] Idea Cellular — discontinuation of services

K

Kamalkhanduri

from Agra, Uttar Pradesh

Address:

Meerut, Uttar Pradesh, 250001

Discontinuation of services of my nos [protected], [protected], [protected], [protected] and [protected]. Not discontinued even after mailing 4 times. Bill paid when generated but not using the nos for last 2.months.When contacted the idea executives for the same they always tell they have mailed to higher authorities to amit.[protected]@idea.adityabirla.com. Despite of not using the services for last 2 months I have repaid the bill generated. Earlier I mailed to mind.[protected]@idea.adityabirla.com and shuaib.[protected]@idea.adityabirla.com for discontinuation of service on 10.05.18, 14.05.18 and 22.06.18 but Mr Shuaib, idea executive told me he is helpless and I have to talk to higher authorities. This behaviour of idea executives has not only caused me financial loss but also mental peace is disturbed as I receive bill intimation even after repaying the bill every month and requesting every month to discontinue service.

Regards,

Kamal Khanduri
Mo No [protected]

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Sep 22, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, kindly share the screenshot of email coversation with regards to disconnection of mentioned numbers so that we can escalate your concern to our team.

Regards,
Neha

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Comments

S

shekhar698

from Mumbai, Maharashtra

Dear Sir,

Pls, Close my Idea Sim, Because I have Lost my Mobile.
So, Pls, close my sim otherwise missuse my sim I have not responsible for this. My Detail's are given bellow.

Name - jai shankar
Mobile No - [protected]

Reply

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

As per our recent communication, you've confirmed that your concern is resolved as you've exchnaged the sim for mentioned number.

Regards,
Neha

M

Mathewsgeorge

from Palackattumala, Kerala

Got spam call from this number+222 16 18 8 . Please take necessary action .

Reply

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.

Regards,
Neha

K

Kanhaiyalal Navhal

from Kanpur, Uttar Pradesh

Idea Executive Call me for a new Postpad Plan of Rupees of 149 with unlimited call and 20GB Data for One months.
But they didn't give me a plan .
The Company was a big Fraud company.
please don't believe it

Reply

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.

Regards,
Neha

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