Comments
After contacting the IDEA helpline on telephone last evening, I was told that service to my number ([protected]) was closed down because of "high usage." I was not clearly told what high usage meant. Be that as it may, why in that case was I sent the following messages?
18 Oct
Dear Customer, your request for Barring has been registered with us successfully for [protected] .Your Communication Id.C1-[protected] would be actioned within 6 hrs. We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail.
[protected]@idea.adityabirla.com
18 Oct
Dear Customer, your request for Barring on Mob.No. [protected] has been processed successfully through Communication IdC1-[protected]. We would contact you on your alternate number <Alternate No.> if required.We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail.
Why, in the context of these messages, does the service to [protected] remain suspended even after I have told IDEA that I had made no such request?
If the messages had given a wrong picture, and my connection was closed for "high usage", then, presuming that "high usage" means the existence of a ceiling on the amount I can incur for calls and messages per billing cycle, , why did I find my connection working again after boarding the flight from Istanbul to Chicago on the afternoon of October 18? Why did it continue working until the night of October 22 when it was again cut off?
What explains the second cutting off? Also, why does the service remain suspended even after I have told IDEA that I had made no such request? And why have I not heard from IDEA even roughly 12 hours after giving my contact number in the US?
And if, indeed, my connection was cut off because of "high usage" as I have interpreted it, why was I not told that I was approaching the cut-off amount before cutting my service off? This is particularly so because IDEA sends a surfeit of messages to me including every time I enter a new State in India and the rate at which I would be charged. Similarly I was told what the charges for calls and messages would be after I had landed in Turkey. Why then no warning message--and why the entirely untrue ones-- before closing down my number?
The very fact that IDEA sent me messages about rates in Turkey shows that it knew I was abroad. Did it not strike the service provider that a sudden discontinuance of my connection could put me to immense inconvenience? In fact it did. My wife, who is sixty-eight years old and I, who am seventy-six years old, were stranded in Istanbul and had to be in frequent touch with our daughter and son for arranging our stay in the city and our flight to the US from there, That is why we had to make frequent calls to them. The sudden severance of connection when we were in Istanbul and desperately in need of constant communication with our son and daughter, immensely worsened the crisis situation we were in.
Why does the service remain suspended even after I have told IDEA that I had made no such request? And why have I not heard from IDEA even roughly 12 hours after giving my contact number in the US? I am a post-paid customer with international roaming facilities. I have been using IDEA for over ten years now. Treating me in such an arbitrary and peremptory manner was absolutely disgraceful on IDEA's part--and I feel that taking out an IDEA connection was perhaps not a great idea after all.
Hiranmay Karlekar
18 Oct
Dear Customer, your request for Barring has been registered with us successfully for [protected] .Your Communication Id.C1-[protected] would be actioned within 6 hrs. We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail.
[protected]@idea.adityabirla.com
18 Oct
Dear Customer, your request for Barring on Mob.No. [protected] has been processed successfully through Communication IdC1-[protected]. We would contact you on your alternate number <Alternate No.> if required.We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail.
Why, in the context of these messages, does the service to [protected] remain suspended even after I have told IDEA that I had made no such request?
If the messages had given a wrong picture, and my connection was closed for "high usage", then, presuming that "high usage" means the existence of a ceiling on the amount I can incur for calls and messages per billing cycle, , why did I find my connection working again after boarding the flight from Istanbul to Chicago on the afternoon of October 18? Why did it continue working until the night of October 22 when it was again cut off?
What explains the second cutting off? Also, why does the service remain suspended even after I have told IDEA that I had made no such request? And why have I not heard from IDEA even roughly 12 hours after giving my contact number in the US?
And if, indeed, my connection was cut off because of "high usage" as I have interpreted it, why was I not told that I was approaching the cut-off amount before cutting my service off? This is particularly so because IDEA sends a surfeit of messages to me including every time I enter a new State in India and the rate at which I would be charged. Similarly I was told what the charges for calls and messages would be after I had landed in Turkey. Why then no warning message--and why the entirely untrue ones-- before closing down my number?
The very fact that IDEA sent me messages about rates in Turkey shows that it knew I was abroad. Did it not strike the service provider that a sudden discontinuance of my connection could put me to immense inconvenience? In fact it did. My wife, who is sixty-eight years old and I, who am seventy-six years old, were stranded in Istanbul and had to be in frequent touch with our daughter and son for arranging our stay in the city and our flight to the US from there, That is why we had to make frequent calls to them. The sudden severance of connection when we were in Istanbul and desperately in need of constant communication with our son and daughter, immensely worsened the crisis situation we were in.
Why does the service remain suspended even after I have told IDEA that I had made no such request? And why have I not heard from IDEA even roughly 12 hours after giving my contact number in the US? I am a post-paid customer with international roaming facilities. I have been using IDEA for over ten years now. Treating me in such an arbitrary and peremptory manner was absolutely disgraceful on IDEA's part--and I feel that taking out an IDEA connection was perhaps not a great idea after all.
Hiranmay Karlekar
I gave my contact number in the US to the IDEA helpline person who talked to me. Also, you have my email to which you send a copy of my monthly bill. That email ID is
[protected]@yahoo.co.uk
I have a second email ID, which is
hiranmay.[protected]@gmail.com
Please send me emails to both IDs in case you fail to get through to my contact number--my son's email mobile number--in the US.
Hiranmay Karlekaf
[protected]@yahoo.co.uk
I have a second email ID, which is
hiranmay.[protected]@gmail.com
Please send me emails to both IDs in case you fail to get through to my contact number--my son's email mobile number--in the US.
Hiranmay Karlekaf
I gave my contact number in the US to the IDEA helpline person who talked to me. Also, you have my email to which you send a copy of my monthly bill. That email ID is
[protected]@yahoo.co.uk
I have a second email ID, which is
hiranmay.[protected]@gmail.com
Please send me emails to both IDs in case you fail to get through to my contact number--my son's email mobile number--in the US.
Hiranmay Karlekar
[protected]@yahoo.co.uk
I have a second email ID, which is
hiranmay.[protected]@gmail.com
Please send me emails to both IDs in case you fail to get through to my contact number--my son's email mobile number--in the US.
Hiranmay Karlekar
Dear Customer,
We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your query.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your query.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular