[Resolved]  Idea Cellular — due amount

Address:Gandhinagar, Gujarat, 382481

Hi

I had idea number [protected] which is postpaid.

i already stop the service of this number before a year ago. but service not stop and due amount on this card is 1000+

then i go to idea store and stop the service, the executive told me to pay bill of 1000. then i paid this amount and told him to stop service.

but service not stop and generate next 2 month due 980. after that i go to store and tell him to stop service. the executive told me that i sent mail to stop service but service not stop from upper level from me.

now idea send me to mail every day to pay due amount which is i already pay.

i registered complaint again idea in consumer forum.

please helm me out.
Was this information helpful?
No (0)
Yes (0)
Nov 29, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information