Idea Cellular — Duping money for postpaid to prepaid migration

Address:	Pune, Maharashtra, 411037
Website:	www.ideacellular.com

I have re-submitted the postpaid to prepaid 5th request to the idea cellular head office @ Pune on Saturday - 28th Nov
I hope it works this time .
Have paid the outstanding plus extra amount of total around 100 rs.
Hope idea does not dupe me this time.
I havent got any call from idea yet.

Below is my original complaint

My first request was on 1st sept...at the idea store..which did not work ...then after 2 weeks I went again and they submitted the request again which too did not work... and the main point is I am not using my sim card for a long time now.. no messages ..no calls using it..[protected][protected]my first mail after being frustrated with the idea store at bibewadi-lullanagar road[protected]---- From: Amruta Thakkar Date: Fri, Sep 18, 2015 at 5:02 PM Subject: Re: Your Idea Mobile Number: [protected] To: customercare I did not intend to be retain back as a postpaid customer. I had answered the customer care about converting my number to prepaid And he said okay, then it took time somehow and there was this rent amount that I had to pay to proceed with my migration from postpaid to prepaid and now it again says that I have outstanding The idea store people are useless. They said that the conversion will happen in a week and its 3 weeks now. process my migration from postpaid to prepaid from your side.[protected][protected]idea reply[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Date: Fri, Sep 18, 2015 at 4:56 PM Subject: Your Idea Mobile Number: [protected] To: amruta.[protected]@gmail.com Dear Customer, Greetings of the day! This is with reference to your email regarding Postpaid to Prepaid migration for your number. As per your request regarding Postpaid to Prepaid migration for your number under service request number C1-[protected] dated 18th September 2015, your request has not been processed as you were retained. Further, we have received the payment of Rs. 100/- towards your Idea number on 7th September 2015 and this mail communication can be considered as a confirmation of payment receipt. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Hina Chawda Customer Service Team IDEA Cellular Limited[protected][protected]my follow up mail[protected][protected][protected][protected] Forwarded message[protected] From: Amruta Thakkar Date: Sat, Sep 19, 2015 at 9:38 AM Subject: Re: Your Idea Mobile Number: [protected] To: customercare any update on this[protected][protected]idea reply[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Date: Sat, Sep 19, 2015 at 5:37 PM Subject: Your Idea Mobile Number: [protected] To: amruta.[protected]@gmail.com Dear Customer, Greetings for the day! This is with reference to your email regarding Postpaid to Prepaid migration. Your complaint regarding Postpaid to Prepaid migration has been registered with us under service request number C1-[protected] and expected completion date and time for the same is 23rd September 2015. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com. Thanks & Regards, Sakshi Bajpai Customer Service Team Idea Cellular Limited[protected][protected]after my second follow up mail[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Date: Fri, Sep 25, 2015 at 10:39 AM Subject: Your Idea Mobile Number : [protected] To: amruta.[protected]@gmail.com Dear Customer, Greetings of the day! This is with reference to your email regarding Postpaid to Prepaid migration. Your complaint regarding Postpaid to Prepaid migration has been under progress via service request number C1-[protected]. We apologize for the inconvenience and appreciate your patience and co-operation in this interim. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Priya Pardeshi Customer Service Team IDEA Cellular Limited[protected][protected]my third follow up mail[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: amruta.thakkar229 Date: Mon, Sep 28, 2015 at 10:11 PM Subject: Re: Your Idea Mobile Number: [protected] To: [protected]@idea.adityabirla.com Any update on this. .This is taking a very long time to happen. .its been more than a month now. Sent from Samsung Mobile[protected][protected]after my third follow up mail[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Date: Sun, Sep 27, 2015 at 1:20 PM Subject: Your Idea Mobile Number: [protected] To: amruta.[protected]@gmail.com Dear Customer, Greetings of the day! This is with reference to your email regarding Postpaid to Prepaid migration. Your complaint regarding Postpaid to Prepaid migration has been under progress via service request number C1-[protected]. We apologize for the inconvenience and appreciate your patience and co-operation in this interim Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Priya Pardeshi Customer Service Team IDEA Cellular Limited[protected][protected]my fourth follow up mail[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Amruta Thakkar Date: Sat, Oct 3, 2015 at 1:46 PM Subject: Re: Your Idea Mobile Number: [protected] To: customercare Idea team, I hope I get an update soon. Let me what can I do from my side if you cannot do anythig.[protected][protected]after my fourth follow up mail[protected]this one is the deadly mail...just duping cusotmers and asking for money[protected][protected][protected][protected]...[protected] Forwarded message[protected] From: Date: Sat, Oct 3, 2015 at 2:28 PM Subject: Your Idea Mobile Number: [protected] To: amruta.[protected]@gmail.com Dear Customer, Greetings of the day! This is with reference to your email regarding Postpaid to Prepaid migration. We apologize for the inconvenience and appreciate your patience and co-operation. Your request dated 15th September 2015 regarding Postpaid to Prepaid migration under service request number C1-[protected] has been rejected as outstanding was not clear from your end. We request you to pay prorata unbilled amount Rs.148.35/- and submit fresh request for postpaid to prepaid migration. We have attached postpaid to prepaid migration procedure and the list of My Idea and documents required as Proof of Identity and Proof of Address for your ready reference. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Varsha Phatagare Customer Service Team IDEA Cellular Limited[protected][protected]my latest reply to them[protected][protected][protected][protected] Forwarded message[protected] From: Amruta Thakkar Date: Sat, Oct 3, 2015 at 2:36 PM Subject: Re: Your Idea Mobile Number: [protected] To: customercare This is really sad...its been more than 1 month now...you people just asking me to pay the unbilled amount again and again... I have already paid 100 earlier... I think I need to take strict action against you .. I have all the mail thread with me...
Complaint Status