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Idea Cellular

Idea Cellular — Duplicate sim card not active from 30hrs

Address:Ernakulam, Kerala, 686673

I have applied for a duplicate SIM and form the idea service center Muvattupuzha they told will be active within 4hrs. After 4hrs I went again to the idea service center and told, again they told it would take 4 hrs. After 8 hrs also not active. I called the customer care and told, from there side they told it would be active by 4 hrs.After that also the SIM was not active. Again I went to the same idea service center and askwd what is the issue. At that tine they told make a complaint with the customer care. This is the service the idea customer service used to provide. I have raise a complaint with the customer care, let see how they would solve the issue.
The idea service is very bad.
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Comments

The duplicate SIM applied for No: [protected]
Reply
Dear Customer,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear sir,

My name is pradeep yadav and my mobile number is [protected] and i m form jaipur.
there is a problem to my number is balance deduction.I recharged 150 Rs/- few days ago and now my balance is 70/- without more calls and internet everyday 10-20 my balance deduct.
so i called to customer care then i connect with irshad he misbehave with me and din, t solve my problem and told me for forwarded my call senior customer care although my call divert on IVR so please take an action to him.Please revert me on my e-mail id.

THANKS
Pradeep Yadav
[protected]@gmail.com
[protected], [protected]
Reply
Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 8th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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