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Idea Cellular

Idea Cellular — Error in bills - Wrong data usage calculated

Address:North Goa, Goa

My data usage plan is 300mb Rs 100/-. My usage has always been within this and my bill always between Rs 700 to Rs 1000/-. For the past few months, I am being shown data usage of 300mb in a few days and sometimes in one day. I have lodged several complaints with the Idea call centre but they just repeat the bill details. Pls go through all the complaints I have lodged. My usage remains the same (less than 300mb in a month) whereas the bill i am being presented is very very high and data usage is also being shown as very high. The current bill is Rs 1866/- after discount of Rs 1200/- that is total of Rs 3000/- against my usual bill of Rs 700-1000/-. pls check and reverse the excess billing. Bennita Ganesh [protected]
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Comments

Dear Customer,

We regret the inconvenience caused to you. Your complaint for billing has been resolved and we would like to confirm you that the charges applied to you are correct as per the extra GPRS usage done from your side. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I am not satisfied with this response. This is the same rubbish that you are repeating endlessly. I have repeatedly called and complained that my usage is the same but the data usage as per your records are all of a sudden high. If you will take the trouble to go through all the complaints logged by me with your call centre as well as my history o[censored]sage and billing you will understand what I am talking about.

I was told by your call centre when I called that you are having some month end errors in your system and it would all be regularised and to wait for the bill. Now that the bill has come I see that it has gone up 3 times for the SAME USAGE.

There is no point in contacting your customer care helpline as I have done this at LEAST 10 TIMES with NO RESOLUTION.

They are a bunch of parrots who keep repeating the same thing and now you are doing the same.
Reply
Dear Customer,

We regret the inconvenience caused to you. As per your telecon with our customer service associate on 26th July 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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