[Resolved]  Idea Cellular — Every month sending increased Bill without uses

Address:New Delhi, Delhi

Dear Sir, I am having a postpaid connection ([protected])of idea celluler ltd. From begining i am getgting increased bill of rs.938.62/ sience october 2014 and no explaination o[censored]sess (tyoe adj), i requested for soft copy of my bill but i never get my bill of my uses company also not sent my hard copy.after that Each month i personally calls to customer care many times regarding my bill details. my bill date is 12nd of every month and 16th is due date. Every month i gives request 6 to 8 times but from last two months i am not getting my bill details o[censored]ses of Rs.- -938.62. i tried to login complain to customer care with complain no.- Comm Id# C1-[protected], they closed without giving any clearification or detail, i paid all last five bills, having proof too From this month idea stoped my all services without giving any intimation and clearification. i am totally fed-up. i tried to contact with customer services and more like Umesh- [protected], East Delhi, sameer choudhary- [protected] and east delhi customer manager Manish- [protected] but no one resolved my issue. Please arrange immidiate solution, otherwise i will go to consumer court and never use idea services and convienced my all friens & relatives to port from idea to other network. Even after stoping mmy all services for unused services they raised payment from 900 rs to 1400 rs. its not justified. payment.my connection no. is [protected]. Hope i wl receive a favorable response from ur side. Wth regards Chandan Kumar
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We apologize for the inconvenience caused to you. As per your telecon with our customer service associate on 18th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We apologize for the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges levied in your bill are correct as per the billing plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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