Idea Cellular — Excess unwanted bill

Address:

Pune, Maharashtra

Hi Sir/Mam, This is to bring to you your notice that I am Aadithya Nirmal, ph. no. +91-[protected], a privileged IDEA customer for the last 2 years in Pune. I would like to file a complaint through this mail against the bill generated on 15th April 2015. I am using the MH privilege 375 plan, which enables me to use 1 GB o[censored]nlimited 3G data (FUP 1GB). On 18th March, on completion of my 3G data, I got a message from IDEA offering me the booster plan, which granted me a further 300 mb of 3G data for 100 Rs. So, I activated the ACT3GM100 plan, which should have enabled me to a further 300 mb of 3G data usage at a further Rs. 100. So, I expected the plan to go back to the earlier plan o[censored]nlimited data (which was present before the booster plan), on completion of the 300 mb of data. However, on completion of the booster plan, the internet plan did not go back to the earlier plan o[censored]nlimited 3G, and I was charged at the basic rate i.e. 4paise/10 kb. I am extremely disappointed with this kind of billing from your side, as I have received a bill of Rs. 6248.59, when in reality the bill shouldn't have crossed Rs. 1500. I was also not informed by message or by call stating that my plan has been changed and I would be charged as per the basic rate, when I had taken the booster. I have communicated the issue to the customer care department as well and they have said that this is a genuine case of bill exceeding the usage and have asked me to file a complaint against this issue. I hereby request you to recalculate the bill as per the previous plan o[censored]nlimited data usage, which should have come into play at the end of the booster plan. I along with my entire family have been a loyal customer with IDEA for the last several years, and this incident of excessive billing has been a complete breach of trust. I am very disheartened after this incident and am seriously considering shifting for my entire family to other service providers if the current bill isn't generated properly. Please look into this issue and get back to me at the earliest.If the bill amount is not reduced I will definitely shift to other network providers!! Regards, Aadithya Nirmal, +91-[protected]