[Resolved] Idea Cellular — extra 4g data bill

[Resolved] Idea Cellular — extra 4g data bill

N [email protected] from Pune, Maharashtra

I used offered 4g data strictly in 4g mode but customer care representative said that u used internet data in 3g mode & idea give me a bill of 1500rs also automatically activated unknown services & said request come from u thats why we activated, & again give extra bill directly. Now again activated unknown services and daily increases my postpaid billing amount also not willing to convert in prepaid. Please please help. Was this information helpful? No (0) Yes (0)
Sep 14, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 05, 2017 Idea Cellular Customer Care's response Hi As checked, you have been charged for over usage of data and VAS service is been activated from your number.So the amount is added to your bill accordingly. Regards, Simranjeet Singh Aug 10, 2017 Updated by [email protected] What about data charge.. still waiting to resolve my issue.. Thanks Aug 12, 2017 Updated by [email protected] Two times suffers / irritated for getting Postpaid to Prepaid sim. 1) Two month ago due to unnecessary VAS services started and given extra bill.(This happens only we using INTERNET in POSTPAID sim & never happens when we use internet in PREPAID sim). So i want to change from Postpaid to Prepaid & given request in CRS Idea Store at Fatimanagar. Customer representative said firstly prepaid sim not avalable next week u will get 2 times approched and finally sim avalable then after 6 days ur sim converted from postpaid to prepaid after seven days i called customer care & they said THERE WAS NO ANY REQUEST for convert sim so i again approached to CRS store (Home to idea store daily heavy traffic 20-25min required time for reaching CRS store then parking 10rs every time, THEN more than 15 min waiting for talking customer representative. AFTER this around 1hrs journey no sitting arrangement while talking to customer representative & then HAMANE REQUEST BHEJI HAI HO JAYEGA etc etc irritating arguments then FINALLY by request from my-side checked in system and then due to some SOFTWARE error request cancelled so again send request then again repeat this written paragraph parking 10rs etc and FINALLY 1st sim Converted in PREPAID..ssssss then now 2nd sim... Same repeated all this..due to unnecessary VAS services started & strictly after using 4G data in 4G mode only toooooo much bill given and said when 4G network not available we give 3G /2G network even after u used in 4G mode...WHAT AN IDEA!!! Aug 18, 2017 Updated by [email protected] Still waiting for Postpaid to Prepaid conversion.. WHAT AN IDEA..!!! Now Postpaid department says request send to prepaid department u can contact PREPAID department...AND Prepaid department says NO ANY REQUEST FROM POSTPAID department...!!! WHAT AN IDEA.!!! Aug 18, 2017 Updated by [email protected] Still waiting for Postpaid to Prepaid conversion.. WHAT AN IDEA..!!! Now Postpaid department says request send to prepaid department u can contact PREPAID department...AND Prepaid department says NO ANY REQUEST FROM POSTPAID department...!!! WHAT AN IDEA.!!! Aug 18, 2017 Updated by [email protected] Still waiting for Postpaid to Prepaid conversion.. WHAT AN IDEA..!!! Now Postpaid department says request send to prepaid department u can contact PREPAID department...AND Prepaid department says NO ANY REQUEST FROM POSTPAID department...!!! WHAT AN IDEA.!!!
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[email protected]

from Pune, Maharashtra

Still waiting for Postpaid to Prepaid conversion..
WHAT AN IDEA..!!!

Now Postpaid department says request send to prepaid department u can contact PREPAID department...AND Prepaid department says NO ANY REQUEST FROM POSTPAID department...!!!
WHAT AN IDEA.!!!