[Resolved] Idea Cellular — Extra charges levied by idea and forcing to pay the same | |||
I am a customer of Idea cellular Pune, Maharashtra from last 10 years. I had been clearing the bills of Idea without any checking point in last 10 years, but in last 2 years I observed that Idea had been charging extra amount as well as activating unnecessary services without any intimation of the customer as well as charging for the same. If the customer is raising concern on the extra charges then, we get only one reply I.e. the charges are right and you have to pay and on top of this there are 'n' number of customers replying to the same issue with different clarification and repeating the above answer. I am not sure how much extra amount I had paid till date. I had raised the concern on the above issue, but instead of addressing the same they discontinued the service as well as levied the charges for not providing the services. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Hi,
Please refer the email thread which is going on for last 6 months for cell no. [protected].
I do not have any alternate and would not like to share even if I have it, because different executives are involved every time and it is highly frustrating experience to repeat the entire story every time. I am sure, who ever calls me will be not aware of the issues though everything has been given on email.
Please refer the email.
Please refer the email thread which is going on for last 6 months for cell no. [protected].
I do not have any alternate and would not like to share even if I have it, because different executives are involved every time and it is highly frustrating experience to repeat the entire story every time. I am sure, who ever calls me will be not aware of the issues though everything has been given on email.
Please refer the email.
Dear customer,
You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.
Thanks & Regards,
Customer Care, Idea Cellular
You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Any updates?
This is one of the unique example. I clearly mentioned in my earlier communication about the issues faced from idea which is on emails and phone and now getting response as to write to the helpdesk.
Anyways I received an email from customer care that the number will be permanently disconnected and for which I had replied that you are free to disconnect the number as per your conveniences but I am not liable to pay extra charges as per your conveniences and requirement.
This is very unfortunate that I had been following up by idea for the payment almost every day but no one had responded on the issues till date.
Please note that whether the number is continued or discontinued permanently I will be following up on the details of the extra charges as well as status of the action taken against the recovery agents/don of idea.
Thanks
Sachin
This is one of the unique example. I clearly mentioned in my earlier communication about the issues faced from idea which is on emails and phone and now getting response as to write to the helpdesk.
Anyways I received an email from customer care that the number will be permanently disconnected and for which I had replied that you are free to disconnect the number as per your conveniences but I am not liable to pay extra charges as per your conveniences and requirement.
This is very unfortunate that I had been following up by idea for the payment almost every day but no one had responded on the issues till date.
Please note that whether the number is continued or discontinued permanently I will be following up on the details of the extra charges as well as status of the action taken against the recovery agents/don of idea.
Thanks
Sachin
Dear Customer,
We wish to inform you that we have thoroughly checked Idea account details and we were unable to find any wrong billing from Idea account. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that we have thoroughly checked Idea account details and we were unable to find any wrong billing from Idea account. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular