Idea Cellular — Extra data usage from previous month included in current month

Address:

Pune, Maharashtra

I am currently using Idea Wifi connection and the plan name is MUL 599 (http://www.ideacellular.com/wifi/tariff select city as Pune). As per this plan on start of every month I am entitled for 10GB data at speed o[censored]pto 2MBPS and after that 512KBPS but this month for the first 1.3GB data I got speed to 512KBPS instead of 2MBPS. I have called the customer care 20 times in past 4 days but they just raising tickets instead of resolving the issue. Please take a look in this issue