[Resolved]  Idea Cellular — extremely poor response and service

Address:

Nagpur, Maharashtra, 440015

I had submitted request for changing service from post paid to prepaid twice. (idea cellular)
on first ocassion after submission of request i was asked to come after 4-5 day. On reaching the store i was informed that the request was not processed since bill was pending.
I lodged 2nd request on 14/7/18 clearing my dues and visited the store on 18/7/18 as instructed, where i was informed that trasistion was still in process. I was informed through sms that the request was cancelled since the no. Was not reachable.
I visited the store on 19/7/18 at 7:01 pm where they told me to come on next day since the store was closed at 7:00 pm.
I visited the store on 20/7/18, at 9:39 am, where the boy told me come after 10:15 am. To this i showed him the display of store timing 9:30 am to 7:30 pm. He told me that disply was old. Then i referred to your web portal where the store timing was 9:00 am to 7:00 pm.
When i contacted the no. Given on your portal relevant to the store the boy picked up and said that it was his personal no. And he shall not entertain any call or furnish any information.
May i now ask why do you harrass people like this. And is porting to other operator is the answer to this torture is there any mgmt. Ethics of idea to deal customer.
The matter relates to your khamla branch, nagpur (maharastra)
regards
rakesh prasad
no. [protected]