[Resolved]  Idea Cellular — failed to refund my amount

Address:

Hyderabad, Telangana, 500065

As the services provided by Idea Cellular is not satisfactory, I have ported from Idea Cellular to Airtel (mobile No.[protected]) in the month of March/April 2018. Now using by my father.

I have approached Idea Cellular in the month of April 2018 to refund my deposit amount of Rs.500/- (Rupees five hundred) for which they informed me that they would take 45 days to refund.

Since I have not heard anything from Idea Cellular regarding my refund, I approached them in May 2018 and requested them to refund my deposit. Idea Cellular informed me that they have already refunded the money to one Mr. Sanjeev by cheque. I do not know who this Mr. Sanjeev is, and asked Idea Cellular to stop payment of the cheque for which they said it is not possible to do. I was stunned and surprised by their answer that they can not stop the cheque knowing well that the cheque was given to a unknown and wrong person - if at all really they have given the cheque. I doubt about this and I very much doubt their statement. When the genuine consumer himself (that is myself )is mentioning that he has not received the cheque and he does not know who Mr.Sanjeev is Idea Cellurlar is not willing to listem to me and stop the payment of cheque. Now three months have passed and I am yet to receive the refund. On 26th of this month, when I contacted Idea Cellular for my refund, their Customer Care Manager at Khan Latiff Khan Building, Fatehmaindan, Hyderabad, has asked me to wait for another one month.

Now I have asked Idea Cellular to give me interest from the month of March 2018. For this the Manager Ms.. said the company cannot give interest. I told them when I make a delayed payment, they charge interest on me and now why do not they pay me the interest when they make a delayed refund.

When they can't give interest on failing delivery/refund my amount, atleast they can stop my cheque payment after giving myself that the cheque has received by wrong person. What there action after knowing the complaint from the customer.