[Resolved]  Idea Cellular — Fake Plan stated & allotted Different/Wrong Plan

Address:Mumbai City, Maharashtra

Dear Sir, I have wrote to Idea care the following email which will describe the whole circumstances happened with me. Dear, I will not going to pay this bill, whatsoever action you want to take against me, you are free. Because, your sales guys made me fake promise, that they will offering 1GB 3G Data Connection with 400 Local/STD calls and 200 SMS per month lifetime with Rental Plan of Rs.199.00 only if I will PORT my existing Vodaphone Number and opt of Idea Billing Plan. So, I did the same as per communication made on the phone number of your sales guys i.e. 1] Shradha Contact No. [protected] 2] Satish & Aryan Singh & Kunal Contact No. [protected] They treated with me very badly, & kept my number complete one day off even then my Vodaphone PORT is successful. I have lose the mobile connection totally one & half day as I received wrong SIM which was not got sticker pasted on my login form. They force me to go to nearest Idea Gallery & ask for New SIM with Id Proof then it will work. I did the same and finally on 9th May 2015 my connection get started. But with surprise of plan allotted to me is very different (512MB 2G Data connection, 200 Local/Std calls & SMS per month) from the actual plan stated to me as I mention above. It is my humble request that please give me the plan which was stated to me else forget your bill payment if you are unable to give me. Also, if any action would cause to me any losses I will challenge you into consumer court for fake promised given also make claim from you for my mental harassment. Now, it is your choice what to do for me. Also note that I will permanently close this card and switch to New card with other Network if you have not take any action. Finally if you want to continue the relationship with me, you must Change the plan and provide me 1GB 3G Data Connection with 400 Local/STD calls and 200 SMS per month lifetime with Rental Plan of Rs.199.00 only. Best Wishes, Rupesh Naringrekar [protected] From: ebill.[protected]@idea.adityabirla.com To: [protected]@hotmail.com Subject: Your Idea Bill Invoice Date 23-May-2015 Due Date 07-Jun-2015 Date: Account Number Bill Date Billing Amount Due Date [protected] 23-May-2015 119.25 07-Jun-2015
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the unpleasant experience with recharge. We'll get in touch with u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 25th May 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 27th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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