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Idea Cellular

Idea Cellular — Change of plane without info

Address:Sri Muktsar Sahib, Punjab, 152107

Resp sir I have taken a sim on 31 March 2016 namly Rani Bala [protected]... On date[protected] I got message saying that your credit limit is over and Bill was of 1170 ...when I inquired about that then I came to know that my plane was changed ..so Internet charges are added..but I have take 299 netset plan.ACC.to which I have unlimited 2g data and 1 GB 3g data...then how could I be charged 835 for net charges...pl do the justice... I have not asked for plane change...plz ask for recording... With customer care of idea...now they are saying some charges will be waved and I have to pay 500rs...so plz do justice... Waiting for response thanks
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Idea Cellular customer support has been notified about the posted complaint.
May 02, 2016
Updated by neek2016 No one doing anything sir...it is from last 6 days[protected] onwards my no. [protected] is not working... What to do now ...
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Comments

Still waiting for results..
Reply
Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I am receiving sms of 3g internet @175 atleast 5 times yesterday after dialing *800*175# but i have got 2g internet after recharge its humiliating i have captured several screenshots of the various sms of ours ..plz avoid making us fool .

Reply
Dear Customer,

We wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I have talked with two of idea care takers ...every one asking for problem every time...I have their recordings too...you can call be at any time after 5:00 PM till 10:00 pm my alternate no is [protected]

[protected] number is not working from four days so plz do something...
Reply
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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