[Resolved] Idea Cellular — False bill and forced payment and service barred | |||
Hi, I have opted for porting from idea as shifted to gurgaon ncr location from pune 6 month back. Everytime my port request was rejected. While porting idea has given 635 rs extra bill in name of internet usage. I have inquired and given my stats but they had not agreed. I had to pay the amount as wanted to port and paid 650 rs on 18th may 2016 to go for successful porting. Here also idea maharastra account is not showing my bill cleared. I have again encountered and sent screenshots of my credit card transaction. They have took so much time to reply and finally said to go myidea showroom with statement. I have already said as not able to go myidea specially when where fault is not from my site and resent my credit card statement with transaction id reference mentioned. I also forwarded email to idea from bank where bank accepted that the payment has been made to idea. In morning 06/04/2016 they made call and i cleared every points. They have said that your issue will resolve max by 09 june 2016 and without late payment charges. After sometime my service got barred and when i said to resume then idea replied back to repay the amount. Due to barred service from idea, i am not able to receive impotent messages and calls, also in risk of my number lost. Can you please action here asap? Thanks if you can make everything clear asap. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 07, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 7th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular. | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular