[Resolved] Idea Cellular — false commitment regarding the post paid plans and non cooperative customer care executives | |||
Idea cellular, the worst network i have ever used!! I ported my number to idea few days back. I was told that i will be getting 30gb data per month with unlimited calls and 3000 messages free. Further unused data will be carried forward. All this was under the post paid plan of 299 which makes it to be rs354 after tax. But after activation i have received only 20gb data. I have already filed a complaint with the idea customer care but no action was taken and i was told nothing can be done i have to adjust with what i am getting now as they cannot provide more than that. This shows that idea is not at all bothered about its customers and trap people to port their numbers in idea by making false commitment. I would like to be provided with what i was committed asap. Porting my no to idea was a big mistake and i regret it. Was this information helpful? | |||
May 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. As per our record, we have raised complaint for your concern and concluded that to further investigate your case, kindly share screenshot of statement or any communication done stating that the given plan benefits will be provided for mentioned number. Regards, Neha | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina