Idea Cellular — false promise

Dear idea,
U have a very good brand value in the indian market. But your people's are worthless they doing falls commitment... Giving wrong information... I am very frustrated now... Last month i had complain regarding extra usage charges which added in my bill amount without proper information... Mr. Pawan (Idea person) called me to solved my query, he told me as on goodwill basic we will refund extra usage amount... But now u have to pay full bill... On his commitment, i was paid the full bill amount... But not getting any refund... Why the people's lie... U have all the recordings so please listen and refund my money.
I hope u will take prompt action on this... Otherwise i have to move in consumer court.

Thanks
Amol chitte