[Resolved] Idea Cellular — fetching out my call detail without my permission

suresh@1111

from Patna, Bihar

Address:

Dehradun, Uttarakhand, 248001

Sir,
I would like to bring you this in notice that someone has taken out all my call details of my idea no. Which is [protected] without my permission and i was unaware of all these things... I also went to your idea store to know that who is involved in all this, they refused to give that details to me. They asked me to register a complaint regarding this to you... So its my request that kindly look into the matter and do the needful as this a very serious concern for me.

Thanks
Suresh kumar

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Jul 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on your provided contact number, but couldn't get through. Hence, we request you to share us your alternate contact number along with your convenient date & time to contact you for your concern.

Regards,
Lavina

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Comments

suresh@1111

from Patna, Bihar

[protected]
[protected]

suresh@1111's [Complaint's author] reply, Jun 19, 2018

My alternet no is 8006349494
917895327989

Idea Cellular Customer Care's response, Jul 22, 2018

Verified Support

Dear Customer,

As per recent communication, kindly share the screenshot of messege in which your call details are mentioned so that we can escalate your concern to our team.

Regards,
Neha

suresh@1111

from Patna, Bihar

Here Imege

Idea Cellular Customer Care's response, Aug 11, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We would like to inform you that request for mobile number portability was raised for mentioned number and the same has been closed on 30/07/18.

Regards,
Neha