[Resolved] Idea Cellular — Fraud Transaction on my SBI Debit Card.

Dhrubo Datta Gupta

from Mumbai, Maharashtra

Address:	122001
Website:	care.ideamoney.in

On Saturday April 8, 2017 3:58 PM I got a call from [protected].She informed me that she is going to redeem my SBI Loyality points. They debited my account balance of Rs 5000. The merchant name is IDEA MONEY. Since I was suspicious of the act I also recorded the call. The had my card details along with CVV.

Request you to take immediate action..

I'll be registering a complaint against the same.

Regards,
Dhrubojyoti Datta Gupta

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May 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2017

Idea Cellular Customer Care's response Hi Dhrubojyoti,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Maroof

Verified Support

Apr 09, 2017

Idea Cellular Customer Care's response Hi Dhrubojyoti,

We tried contacting you on your idea and alternate contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Regards,
Mangesh