[Resolved] Idea Cellular — fraudulent way of deducting money

anuragarwt

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452010
Website:	www.ideacellular.com

Hi,

I had lost an amount of approx ₹80 in last 5 days from my number [protected]. This is 3rd time its getting deducted automatically saying that i had downloaded some services which i didn't even see or know about.

At the first time it happened on 24/1/18 and i don't know what they have deducted for and second time it is on 27/1/2018 saying i have downloaded something from indiagames which i didn't see or know about and i registered a complaint speaking to the supervisor and the complaint number is[protected] and it will about to solve on 30th january but it's been repeatative case with my mobile number. Kindly take care.

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Apr 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As we have raised a complaint for your concern as on 28/01/18 concluded that, you have been charged for downloading the content. Hence we express our inability to refund the amount.

Regards,
Neha

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Comments

anuragarwt

from Indore, Madhya Pradesh

Just saying contents downloaded does not allow any operator to charge amount. This is what Idea is doing these days. Because it's the only fraud way Idea can charge from their customers. I am now using Jio as my main number just after deceiving from Idea Cellular. You guys are disgusting.

Idea Cellular Customer Care's response, Feb 28, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint was raised for your concern and the resolution has been communicated to you that you've been charged accordingly for using the WAP service. Hence, we express our inability to provide you the refund for the same. However, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina