[Resolved] Idea Cellular — Fraudulently deducted my talktime balance saying MYDALA deal | |||||
03/04/2017 (Monday) Today at 16:02 PM I got message from my network provider on my mobile that, Dear Customer, thank you for downloading mydala powered deal from MYDALA. You have been charged Rs. 29 Your balance is Rs. 41.94. But the thing is that I didn't download anything of this sort.Neither I have MYDALA app.When talked to the customer care of my network provider (IDEA) about this, they said might be you have clicked on a pop up . I didn't click any pop-up or opened any link. Also nothing is downloaded and nothing is there in my history. This is cheating from Idea and mydala and I want my money back. Please look in to this issue as soon as possible. Was this information helpful? | |||||
May 4, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 03, 2017 Idea Cellular Customer Care's response Hi, We regret the trouble with your prepaid balance. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance. Regards, Maroof | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Regards,
Maroof