[Resolved] Idea Cellular — fraudulent/unethical charges | |||||
Hello, My name is Anup Shende and below are my details: Anup Shende A2-604, Vishal Leela Residency, Tukaram Nagar, Kharadi, Pune 411014. Mobile. [protected]/[protected]/+[protected](My current number. I am in Canada now) Email: [protected]@gmail.com / [protected]@gmail.com Idea Broadband details against whom I have a complaint: Idea Broadband Hadapsar, Pune, Maharashtra, India +[protected] [protected]@idea.adityabirla.com, [protected]@idea.adityabirla.com In October 2015, I had taken an idea broadband connection for my home. Below are the details of connection. Account Details: Account No./ Id [protected] Date of Activation 05/Oct/2015 Date of Installation 06/Oct/2015 Rate Plan: PUN600 In the end of September 2015, we had been approached by idea sales person with plan where a discount will be given if we pay 3 months broadband rental in an advance. After that, following sequence took place, 1. Payment of Rs.2052 was made on 1st October 2015 against advance rent for next 3 months (i.e. till 6th Jan 2016) to Idea Broadband 2. Connection was provided on 5th October 2015. 3. Connection was used for 2 months. 4. Disconnection request sent on 5th Jan 2016. Attaching screen shot of bank statement which shows a payment of Rs 2052 has been toward Idea Broadband. Also, attaching screen shot email where a disconnection has been requested. Now, although I have sent a disconnection request before end of 3 months of my connection, I am being harassed by Idea Broadband for making payment Rs. 700 for period of November 2015 for which I had already made payment in advance. I tried calling their customer care, tried emailing them as well but satisfactory response was received. Now, I am receiving notices from Lok Adalat for not making the payment ( copy attached). Request your help in resolving this fraudulent case in Lok Adalat by idea broadband. Thanks Anup Was this information helpful? | |||||
Apr 2, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 07, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. We request you to contact us on [protected]/ [protected] or else you can mark an e-mail on [protected]@idea.adityabirla.com for broadband related queries & complaint. Also, we've taken note of your feedback for further improvement of our services. Regards, Lavina Verified Support Mar 01, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We would like to inform you, that we're unable to fetch the details for the mentioned account number. Hence, we are requesting you to contact the respective broadband team on [protected]/ [protected] or else mark an e-mail on [protected]@idea.adityabirla.com for broadband related complaint & queries. Regards, Lavina | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Complaint has already been forwarded to above email address and there were multiple rounds of discussion as well.
I just fail to understand when case is crystal clear that I have made payment in advance for entire 3 months period and your team also agreeing to same, then where is this question of payment coming into the picture?
I think I have explained my case to various authorities of Idea Broadband N number of times and now I’m sick n tired of this game.
I am closing this case from myside as there is nothing due at my end and same thing have been communicated multiple times to Idea Broadband.
Hope you people respect the time of customer and doesn’t bother unnecessarily.
Thanks
Anup
We sincerely apologize for the inconvenience caused. We've informed you, that we're unable to fetch any details towards the given account number of your broadband account. Hence, kindly contact the respective broadband team for follow up of your concern on 18008331111/ 18002700000 or else mark an e-mail on [email protected] for broadband related complaint & queries.
Regards,
Lavina