[Resolved] Idea Cellular — getting calls to pay the bill after submitting the closure request

Shery Mohan B M

from Brahmapur, Odisha

Address:

Thiruvananthapuram, Kerala, 695074

I am fedup by receiving repeated calls from idea showroom to make the bill payment for a closed connection. I had visited the idea outlet at vellayambalam - Trivandrum, Kerala on 2/5/2017 and cleared my dues and requested them to close the connection. They said just pay the dues and it will get closed.
Mob: [protected]
Receipt no:[protected]
Account :[protected]
Amount: Rs 1142/-

Its really a mere negligence from the idea showroom executives that the connection is still active. I stopped using the connection after clearing my dues and was in a assumption that the connection is no more valid. Now I don't want to make any further payments. Since I had given clear instructions to close the connection. Please ensure that I won't get disturbed again unnesserily.

Warm regards
Sherymohan B M
[protected]

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Sep 5, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Idea Cellular Customer Care's response Dear Customer,

Please accept our apologies for the inconvenience caused to you and delay in response.
As checked, we have received the payment of the said amount. Also would inform that there is some outstanding amount to be paid for the the month of May and June. So, we request you to make the payment for the usage to avoid further action.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.