[Resolved]  Idea Cellular — Harassment from idea office ghansoli

Address:400701

Dear sr./mam
I have a idea number of maharashtra circle "[protected]", i went to the idea office in ghansoli, navi mumbai to get it converted from postpaid to prepaid, the owner of that office took 120 rs. Extra saying as he will do 100rs. Recharge and 20 rs. Is his commission for which he didn't gave me any slip and told me to if i dont pay this amount he wont do my porting and told me to complaint anywhere i want... Still i agreed to his demands and then he told me to pay the bill the next day online so i did... But after 7 days when i went to his office he told me my process has been rejected as i didnt paid the amount but he didnt instructed me to do so before porting my number... Isn't that his job?, now i have to pay extra amount of the bill for 7 days to get porting because of him... And when i confronted him he started abusing me and threatened me of consequences.
I request you to please save your idea image by taking strict action against this "my idea store" office owner whose number is "[protected]" and address is : "sn 23, green park chs, pn 2/3, sector 3, ghansoli, thane, maharashtra 400701" so which people can look up to idea... And now will i not go to his office and will directly go to the head office.
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Dec 28, 2017
Complaint marked as Resolved 
No steps Were taken
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2017
Idea Cellular Customer Care's response
Dear Sir,

Sorry for the trouble, our team is looking into the concern raised by you and be rest assured we will get back to you with an update shortly.

Regards
Amit
Apr 19, 2017
Updated by shiril pathak
I want strict action to be taken against him, a person who don't know how to talk to his customer have no right being a representative of anything.
Verified Support
Apr 20, 2017
Idea Cellular Customer Care's response
Dear Shiril,

As per your telecon with our customer service associate on 16th April 2017, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Sonal
Jun 01, 2017
Updated by shiril pathak
what has been done till now...does it take so much time for action?
Complaint comments 

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What actions has been taken in this 20 days?
what has been done till now...does it take so much time for action?

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