[Resolved]  Idea Cellular — Harrasment and monetary loss due to Idea Service

Address:

Pune, Maharashtra

Hi, Im a consumer of Idea postpaid. My number is [protected]. My bill cycle is 20th of every month. For data usage, I have been charged 969.8 Rs on a prorated basis for the plan 2024_HH_3g_iplan for the dates between 20 July 2014 and 30 July 2014. I had raised a request on 23 July 2014 with Idea Store "VKC Communications" to change the above plan to No-Bill-Shock 399. (PFA) Due to lack of response from this Idea Outlet despite repeated calls and visits, i later sent an email to change the bill plan on 26 July 2013. (idea email reference id :E1-[protected]) I did not get a response from IDEA within the stipulated time of 48 hrs. Hence i reached out to the customer care again on 29 July 2014 (idea communication id : C1-[protected]) I sent SECOND email on 30 July 2014 (idea email reference id :E1-[protected]) I followed this up with a call to customer care (idea communication id: C1-[protected] ) My bill plan was finally changed on 2 Aug 2014. I have been made to unnecessarily wait for 9 working days between 23 July 2014 and 2 Aug 2014 to change the bill plan. This includes repeated attempts to follow up with both the Ideal Outlet "VKC Communications" and Customer Care. I have been given misleading and false assurances in every communication. This has cost a huge monetary loss also. I feel that Idea should be made known of this imense mental harrasment that I had to go through.