[Resolved]  Idea Cellular — Hefty hidden charges by Idea cellular Ltd to by Mobile no.[protected].

Address:

Visakhapatnam, Andhra Pradesh

To, The Honorable Authority, Consumer Forum, Andhra Pradesh. India, Sub: Hefty hidden charges by Idea cellular Ltd to by Mobile no.[protected]. With reference to the above cited subject I am respectfully bring your kind notice that I have been using Idea cellular mobile connection for the last two years with the same number. I am with post paid mobile customer of Idea cellular Ltd with monthly rental plan of Rs.399 up to 7th August’2014, and due to insufficient Internet data I wanted to shift from my earlier Plan of Rs.399 rental to Rs.499/- monthly rental plan which contain 2 GB of 2G data. Normally I get monthly bill amounts in between from Rs.600/- to Rs.800/- and I paid the billed dues until August 15th 2014(billed amount up to 27 July ’2014) without fail. But on 28th of August I got a message from Idea cellular Ltd and it shows or Rs.3577.57 for the period of 27/07/2014 to 27/08/2014 as monthly bill. When I ask about those bill amount on company’s customer care executive on 30th August whose named Ms.Priyanka Durgam and Bhanupriya Adari and Yemima_ Kondaviti and Bhasha (Supervisor of Idea Cellular) on 5th September’2014 they told those charges belongs to data consumption when I asked how it was charged to my mobile connection though I have the data balance still 54 MB by the date 27th August’2014. After the communications over mobile phone and complaints thru Emails (dated 31st August’2014) I was also promised by the above executives to resolve the billing issue within 48 hours since I complained, but not yet get any feedback from theirs end. In view of the above I approached to you for justice. The billed amount of Rs.3577.57 for a month is pricey to the lower middle class people like me. Hence I request your support in this regard. Thanking you Yours Sincerely Gurunadh Javvadi [protected]