[Resolved]  Idea Cellular — hidden information lost my money

I am using idea sim for last so many years and was quite satisfied with service but this time experience is worst. Currently i am using my in roaming, i was continuously getting messages from idea regarding one recharge offer rs. 404 - unlimited local /sts calls & 84 gb data for 84 days.

I found this offer good so visited idea web to check term & condition of this offer (If any). There was nothing mentioned like offer will not work in roaming area or only valid in the base location of service provider.

I did recharge of rs. 404 on 3rd aug and got confirmation regarding data pack & free calling activation.net got started working and i started calling considering that my calls are free.

After few hours, i noticed that my balance amount is getting deducted after each and every call so i called to idea customer care then they told me that you are using no.in roaming and you can't avail the free calling benefit though internet was working fine in my mobile. I talked to 3-4 level persons and requested them to cancel my recharge and refund my money as i want only free calling benefit. I don't need data pack because wifi is available at my home and office and

Resolution provided by them-

- neither they will give me free call benefit nor refund my money
- they were trying to blame that i was my mistake that i have not confirmed from customer care before recharge
- if was not mentioned on their site that offer is valid in roaming area so why did i recharge
- they were saying to go back in up west area to get benefit of this pack though i told them i got transfer from my office to i had to shift in delhi ncr region
- after a long discussion with them, they were just trying to show me my mistake though i was saying them that i was not aware that normal packs doesn't work in roaming
- at last, i told them to stop my services because it was very dissatisfying so they found this doable and stopped my services immediately.

I am not using this package so i want my money back, please help me to get refund of my amount.