[Resolved] Idea Cellular — High deduction of Internet Data | |
Hi team,
I am facing problem with internet data deductions from last one month on my idea no. [protected]. The problem is that with in the time period of one month I was supposed to recharge the internet pack four times. I normally recharge with 105 pack which gives 300 mb for 28 days and which is enough to last for 20-25 days atleast if someone is using only whatsapp and some other normal sites on opera mini browser.
But internet data deduction on my number is not equivalent to my actual internet surfing and downloaded data. I am using my same android phone from the last three years and I am well aware of internet surfing and dowloading data usages.
When I disconnet the internet on my phone then sometimes suddenly it shows last usage was 40Mb or 50Mb even when I have not accessed to heavy websites or downloaded any data. I have my personel laptop and dongle for downloading purpose so I dont do this on mobile but still the data deduction is on too much higher side.
Regarding this matter, I talked to idea customer care team but they also could not give me the proper explaination.
So its a request to you to please look into this matter and solution. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
Dear Customer,
We apologize for the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We apologize for the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 26th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 26th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular