[Resolved] Idea Cellular — highly unethical idea cellular harassing customer by using fraud identification after wrongly overcharging mobile bill

[Resolved] Idea Cellular — highly unethical idea cellular harassing customer by using fraud identification after wrongly overcharging mobile bill

S Somya Goyal from Pune, Maharashtra

I received a bill from idea claiming i have to pay 1111.86/- rs!!! I am in the plan 349rs / month in the bill!!! They wrongly overcharged me for the excess usage of data though i have no such data usage and cut off the data well before the limit. Ultimately they charged rs. 1861.00/- from me that includes late fee charges. First the bill is wrongly overcharged and then that includes late fee too and without any warning they claim to take the matter to court. Every time i ask this question to extremely uneducated (I mean people who know nothing absolutely clueless) idea representative they failed to come up with sensible reason. I have got various such calls asking me to pay the bill in the name of lawyer!!! Further, i got a call from a man claiming lawyer from idea!!! Threatened me to put me to jail and also got a call from lady claiming that she is from delhi lok aadalat. Idea think they can get away with frauds by mere threatening and hiding behind anonymous mask. Was this information helpful? No (0) Yes (0)
Apr 14, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the inconvenience caused. We are unable to get through on your registered alternate number. Hence requesting you to provide any other number so that we can get in touch with you. Regards, Neha
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Comments

Lavi Kashif

from Kanpur, Uttar Pradesh

Plz disconnect my idea number [protected] I am not using this number plz disconnected the number

Idea Cellular Customer Care's response, Mar 14, 2018

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha

Amruta Rp

from Ahmedabad, Gujarat

I ported my mobile network from Airtel to Idea and last night[protected]I received message of successful sim port but m not able to dial in 59059 for activation please help

Idea Cellular Customer Care's response, Mar 14, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina