Idea Cellular — Horrible customer service

Address:

Gurgaon, Haryana

Horrible customer service ! People from the collections department are illiterate and they do not have any sense on how they should be talking to the customers. This afternoon I received a call from the collections department and first thing that female asked my was why have not been answering the call since yesterday. "I am not answerable to any one if i have not been answering my calls" Then the conversion continued and i said the call is regarding the bill payment and today is the due date, hence I will make the payment by EOD and disconnected. Look at the guts that female had...she called me again and told how the hell did i disconnect the phone and i am not the daughter of tata birla that I do not have time to answer the calls. During the same call on asking for her name she refused and disconnected the phone. This is not the kind of behavior any customer expects from any of the companies. Highly disappointed with this kind of behavior and also customer is aware that the bill payment is due there should not be such calls from the executives to harass the customer form 3 to 4 days prior to the bill payment date. The number I received the call from : [protected] Also even after raising a complaint in the complaints department, there has not been any complaint number generated or mailed to me.