[Resolved]  Idea Cellular — I am complaining about their poor service and fake commitments made by company representatives

Address:Karnal, Haryana, 132001

Due Very poor and pathetic service and fake commitments and wrong information provided by customer care numbers going to port my both post paid no.
As in Augustmonth they told me that a nirwana plan activated at your no. And no your bill comes approx 650 of both no but in this month i got my bill approx 1000 of both no and when i made a call at cc they told me there no request generated for nirwana plan.
So bye bye idea as you don't have any value of your customers and customers don't have time to call at cc again and again coz customer also have more important work in his life.
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Nov 8, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, the bill has been generated as per usage charges and plan rental also we would like to inform you that your previous bill dues has been carried forward in your current bill. We would request you to clear your outstanding dues.

Regards,
Prajakta
Complaint comments 

Comments

[protected] they were behind me to apply for credit cards, i have shared the all the required information, when i called on this number it says the number is not valid, i an sense some fraud, so please look into this matter asap and revert on my email amit.[protected]@abp.in
Idea Cellular Customer Care's response, Oct 7, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting and along with your alternate contact number to assist you further. 

Regards,
Prajakta

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