[Resolved] Idea Cellular — I am facing terrible issue with idea cellular network.

Vivekdhote

from Pune, Maharashtra

Address:

442406

Hi i am Vivek
I am faving a terrible internet and network issue from last ome month.
Th internet speed is not steady and its showing below - 114 dbm means its worst 4g speed . I already completed on customer care and on 198 three times but they told me to chek my phone settings but i m facing same problem.When i am in other city i face no such problem Same with other customers as well. So basically its yours internet and network issue. So i request you if you have left any customer values for loyal customers please look into matter urgently and solve it.
I respect you to take this seriously and expect a call back from your customer representative officer.

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Jun 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint has been raised for your data service & network concern under reference number[protected] and the same is in progress which will be resolved by 12/05/2018.

Regards,
Lavina

May 16, 2018

Updated by Vivekdhote Pls do something fast...there is still #worstideanetwork in my village.
otherwise we'll prefer to portability.

Verified Support

May 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We would like to inform you, that the complaint was raised for your network concern and the resolution has been communicated to you that we are trying our best to enhance the network coverage in your region. Hence, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Lavina