Idea Cellular — I lost my balance amount

Address:

Guntur, Andhra Pradesh, 522006

My phone no:[protected]. i lost my main balence amount, u r announced 4g net work in guntur (andhra pradesh ) but there is no 4g in guntur. i activated 4g sim in this day and i got 1 gb 4g data . i lost my main balence amount when i on internet. that synbol shows 3g net work. why i lost my main balence amount Rs.100 within 24 mb 3g deta? customer care are not solve this problem please give back my balence amount Rs 100 . otherwise i will port to other network. this problem is tomuch