Idea Cellular — Idea 3G Netsetter Excessive Billing

Address:

Coimbatore, Tamil Nadu, 641035

I have a Idea 3G Netsetter ([protected]) which I am using it for the past 5 years. It is a 6GB postpaid plan of 950 Rs monthly. I was shocked to see the bill for the last 2 months as it is more than my monthly rental. Last month I paid 1500 rs and it was stated that I have used more than 6GB of data. Last month itself I have called customer care and informed to disconnect my internet if it goes more that 6GB for that month also enable a notification to see the data usage on daily basis (This was shown earlier as part of the Netsetter UI itself earlier and stopped for the last 6 months. It was easier earlier to check the usage and use it accordingly). Also the credit limit has been keeps on increasing without my notice. This month the bill came for Rs 3750 for the same reason. Idea is charging the customer without informing the customer upfront on the usage. There are several follw-up for the bill payment but I am not in a position to pay this huge amount. I am ready to pay the rental and continue the connection if IDEA is willing to put some restriction on the plan and send out a proper notification on daily basis.