[Resolved]  Idea Cellular — idea balance deduction

I am abhijeet kharbade, mob [protected] i recharged for offer data plan which came when i was checking for balance on 26th august 2017. The offer was 98rs 10gb 4g data so i activated it, my balance was 450rs after activation when i use9.8gb my balance was 145rs. (Btw i used 9.8gb within 3 days) then on 30th august i tried calling customer care no one helped me but said because i use 3g instead of 4g my balance deducted and it was complete 10gb pan but i insisted who gives only 4g and i can't use 4g all the time because my phone has no option of lte only when there is low lte range it automatically connects to 3g but she didn't help. After that i tried again and this time idea banned my number from calling to customer care when i dial 6 to talk to customer care it automatically gets disconnected until now when i found out other no 198, this time as usual they didn't help me they transferred the call to senior after more than 30 minutes it was connected to senior and she said you cannot get 10 gb for 98 rs (It was that offer on my phone when every telecom offering huge because of jio) and she said o only got 1gb because you use extra the balance deducted, i told her i used 9.8gb within 3 days and the tarrif for 4g is (4paise per 10kb) lets assume it was only one gb plan if i use 8.8gb without any plan (41600 rupees) should be deducted my balance should went to zero but it was 145rs. Now she said you have any proof that you got 10 gb for 98 rupees then i checked my messages only one message from idea was your benefits has been credited on your mobile number but the previous customer care confirmed the plan. Idea deducted 400 rupees help me to recover it as idea record every customer-customer executive call please check that because the 1st cc agreed to my plan and last one denying i can't get this plan. So help me.