[Resolved] Idea Cellular — idea balance deduction complaint

MSK artist

from Fatehabad, Haryana

Address:	Sirsa, Haryana, 125055
Website:	Idea Cellular

Idea is cutting balance indiscriminately for no reason.recently i recharge rs40 and next day in morning 9:08am my balance deduct rs35 without any reason. when i call to customer care executive the said rs35 charged for international call. but in my phone logs no record any number international number.

Was this information helpful?

No (0)

Yes (0)

Jun 30, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 19, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, you've been charged accordingly for the mentioned number for the usage charges towards ISD call. For further assistance, kindly reach us on 12345 or 198.

Regards,
Lavina

Related Idea Cellular reviews

View all 16713 Idea Cellular Reviews

Comments

Uma54

from Mumbai, Maharashtra

Idea has been deducting balance from my grandmother's phone for no reason at all, for things like cricket score and a naked girls photo. Seriously? Naked girl? And they tell us we have dialed the ussd code when we haven't! No one else stays with us or uses the her phone and she doesn't know how ussd codes work. She only knows how to send and receive calls. Still they tell us we have dialed the ussd code. Seriously pathetic service! Half of the balance is wasted everytime on VAS we haven't even chosen.

Sana Habeeb

I recharged for Rs50 3 days ago. And Rs25 was credited. When I woke up this morning, the balance is just 1.34Rs. Where the hell did my balance go?

Prajakta Gurav

Pathetic costumer care service. How we are supposed to resolve our issues if no one answers the call. Do not provide a number if you are not answerable. Very disappointing.