[Resolved] Idea Cellular — Idea broadband | |||
I applied for a new idea broadband connection on 1-may-2016 via one of idea's agent ganesh jadhav ( [protected]) in pune. My caf serial no : 36655 He has taken documents and 3-month rental (Rs. 3748) and its been more than 4 week and still no connection. In starting, he was saying technical person will be visiting you tomorrow but his tomorrow never came and after 2 weeks he was saying we can't get the connection at your location then why the hell is idea stickers are all over the my society, so after that he was saying your application has been cancelled so will refund your documents and money and provided the number of the person who will be refunding the money (Vishal [protected]), he picked the phone once and said will be visit my location today but as always his today never came and now his phone is switched off for more than 1 week and ganesh the agent is not picking up my call. Complete frauds these guys are. Pathetic services by idea. Thanks, Anik [protected] Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 25, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 03, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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As per your telecon with our customer service associate on 26th May 2016, we wish to inform you that the matter is being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular