[Resolved] Idea Cellular — Idea cellular data pack prorated charges

CoBain

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	Idea

Due to change of billing plan idea charged me rs.2200 as proration charges. They did not inform me about any such charges on the call while i was changing the plan. I had also checked with the company if there are any hidden charges which they said there are none and your next month's bill should be around 650 because of changing the plan. My current bill stands at rs.4800.

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Apr 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Maroof

Verified Support

Mar 08, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad