[Resolved]  Idea Cellular — idea cellular following unethical practices and closing numbers in use

Address:

411057

Hi team,

This is to report against unethical practices followed by idea cellular.

My number is +91 [protected] and while i am in uk from past few months i am constantly keeping my sim active and using it.

In between idea also deducts some mandatory charges claiming that they are as per trai regulation which is fair enough.

I got a message from idea on 20th jan 2018 that my number will be disconnected and when approaching idea they said you need to maintain minimum balance of rs. 200 while in international roaming. I immediately recharged my phone with rs. 270 and made a call which costed me rs. 100 for 5 seconds, after which my balance i checked was rs.172.

Again i got message on 26th jan 2018 that your number will be disconnected due to non usage and to my surprise when i checked my balance it was reduced to rs 23.

I mean they deducted rs. 250 with no reason and also messaging that number will be disconnected which is completely unfair.

They also closed my wife's number few month back with same reason and immediately allocated to someone without any notification or warning of number closure.

Please suggest how can i report this to consumer forum or trai to stop such unfair practices by idea cellular.