[Resolved] Idea Cellular — idea cellular is not converting number postpaid to prepaid and even they do not port our number

[Resolved] Idea Cellular — idea cellular is not converting number postpaid to prepaid and even they do not port our number

H Harpal Virdi from Pathankot, Punjab

Hello sir, i have raised a request for converting my idea number to postpaid to prepaid but they do not approve our request. Since last 6 months i am facing this problem. Now i have requested on sector 22 chandigarh idea outlet for conversion of postpaid to prepaid and they tell me to wait for 4 days or 33 hours but nothing is done yet even customer care call me today and tell me we could not process your request. Sr# c[protected] submitted: service request update - idea for postpaid to prepaid on 20 august 2018 Even i have requested for port my number to another company but they rejected my port request even when i have paid the bill more than monthly bill so that no pendency of any bill exists. My number is [protected] Please help me in this matter. Was this information helpful? No (0) Yes (0)
Sep 29, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused and delay in responding to your concern.As per our communication, we would request you to clear your outstanding dues and kindly visit your nearest idea store so that your request for mobile number portability can be processed. Regards, Prajakta
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