Idea Cellular — Idea Cellular - Reg. Charges on Data Pack Pro-ration

Sunjith

from Delhi, Delhi

Address:

Dakshina Kannada, Karnataka

Hi, My mobile [protected] Im frustrated with the charges on datapack pro ration.From last 2-3 months I have Rs.155 2G internet plan. My bill date is actually 25 of May, but on May 13th I deactivated my 155 2G internet plan.All was fine till that time. But next day I got a message like my Outgoing calls are barred because I crossed my Credit Limit. I was really shocked when I saw my unbilled amount, it was 1395. Then I called the customer care, they said they cant give my bill details till 25 May. Today I got my Bill it is now 1, 726.50. Now I cant talk with the custome care... I dont know why they are cheating the customer.. what should I do now..???

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Idea Cellular customer support has been notified about the posted complaint.

May 29, 2015

Updated by Sunjith [protected]- It is very good that I am getting many calls from Customer care after I made the complaint here, thanks to https://www.consumercomplaints.in. But when I am talking to them they are saying the same thing again and again. I know I'm not the first one who is facing the same issue. They have to do something to solve this problem, but they are not ready for that. They are now saying that I have to pay the bill which is 1726, Atleast they should give me some discount or something like that, because actually I haven't used the data after I deactivated my Internet pack.I activated that 1GB pack on April 25th and after using 960 odd Mb I deactivated that pack. They are saying that I'm supposed to use only 650 odd Mb till that date and I've used 350Mb more...!!! Can u believe that...??? . For that 350 odd Mb they have charged me 1385...and now they bared me from making outgoing calls...what should I do...

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Sunjith

from Delhi, Delhi

You can call me at 1:30pm tomorrow ( 25/05/15). If you still have trouble contacting me, call to this no [protected] (friend's no)

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your billing dispute has been initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Sunjith

from Delhi, Delhi

Please do something immediately, I don't have any other sim in Karnataka. If you are not solving my issue I will be forced to close both my postpaid connections and open a new connection from some other service providers.

Sunjith

from Delhi, Delhi

Please do something immediately...I have received many calls from customer care..all are saying the same thing..nobody is helping me..they are trying justifying there side...Now they are telling that I want to pay 1726 !!! Please don't call me if you are again trying to justify your side. If you are ready to help then call me at anytime...