Verified Support
Mar 22, 2018
Idea Cellular Customer Care's response Dear Customer,
We sincerely apologize for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental and usage charges for the given numbers. However, we would like to inform you that the mentioned number [protected] outstanding has been cleared and there was no usage found while International Roaming where in the given number that is [protected] outstanding amount needs to be cleared to avoid the inconvenience as there was data usage found while International Roaming. Also, we've checked that there was no International Roaming packs active on your above mentioned numbers as per that you've been charged appropriately for data usage that's Rs.500/min. Kindly refer to the below given link for more details on International Roaming. To connect our customer care kindly contact us on our National Helpline number i.e. [protected]. We've also taken your feedback for further improvement of our services.
https://www.ideacellular.com/travel-and-roaming-services/international-roaming
Regards,
Lavina
Mar 24, 2018
Updated by Pankaj Vashishta Hi Lavina,
I have few concerns and unfortunately, even after raising these with customers care, they do not respond to my queries. They always send me a general answers. You are customer care, you must have access to all of my emails. I have sent more than 50 emails in last one year asking specific questions but I have got response to only 10 emails and those are general reply.
I asked below questions on 23rd June 2017 for [protected]
1) when the mobile data has been used? I am pretty sure that my mobile day was off during that month. I asked about date and time when mobile data was used. You never replied that. In fact you haven't replied that question for last 15 days.
2) why it took you 15 days to answer my email. It is itself violation customer service act and SLA(2 days). I sent 2 reminders during last 15 days. Then only I got answer after 15 days.
3) many a times, I have asked about changing plan, switching from Postpaid to prepaid, but didn't get any satisfatory answer.
4) How can I receive your customer care call on my mobile when I am overseas? In fact, I have asked for idea international phone number where I can call and resolve my issue. But you still providing me 12345 without taking into consideration that I am in overseas and can't call that number. This shows your carelessness and pathetic customer care service. Can you think somebody can call 12345 from outside India?
5) please check your records, I have started asking your help even before my bill was generated on 6th June. And again your pathetic customer service didn't get me satisfactory answer.
6) I do have have another mobile number [protected] with me but it's bill is Rs 400.22 I made it's payment. This shows I am paying on time without fail but this number [protected] got me whopping RS 9000 bill which is really unexpected. You never tried to give me detailed explanation of this bill except that your concerns team said it is correct charges. How useful is this?
Please remember these questions are still unanswered even after 8 months. What you are doing, just keep repeating you have charged correctly and as per International roaming. How can you explain that I have international roaming for 4 months before this bill but was still paying only Rs 400 per month. But you suddenly sent me Rs 9000 bill and not giving internal and detailed view of June bill for last 8 months.
If you have any proof that you have answered me these questions to the point in last 8 months, then let me know. I have attached so many emails in other complain and if you really bother about my concerns, please have a look at those emails once.
Here is the link to see those emails.
https://www.consumercomplaints.in/idea-cellular-unnecessary-charge-and-unethical-behavior-c1828851
Thanks,
Pankaj
Notice.No.:- LOK/Apr/Idea/108918
Dear Customer,
Greetings of the Day.
This is to inform, you are requested to attend Lok Adalat at shivaji Nagar Court on 14thApr2018 from 10.30 am to 3.00 pm for settlement of your account
As per the agreement signed, you have agreed to pay the outstanding dues of Rs.8757 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.
Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Rajeev /[protected]
We value your association with Idea, Looking forward for your cooperation!
To Pay Bill for Inactive Idea Number or Idea number ported to other Operator.
https://care.ideacellular.com/wps/portal/account/disconnected-number
This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox
Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com